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First, please try uninstalling your current
install of the product from your computer.
Next, please wait 15 minutes, then try downloading the
ebook again.
If you still get an
error, please send us a formal support request by clicking
on the link below. Include with it the specific details of
the problem and any error messages you get. We will answer
your request as soon as possible.
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Click
here to submit a formal support request.