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First, make sure you are entering your
login information correctly. The username and password are
CaSe SenSitive and must be entered exactly as it appears in
the email you received.
Secondly, if it gives you an error at first, please try
several more times and see if the site grants you access.
There might just be a temporary problem with accessing your
account information.
Thirdly, if you still experience
problems with downloading the software, please try
re-connecting to the Internet.
If you still get an
error, please send us a formal support request by clicking
on the link below. Include with it the specific details of
the problem and any error messages you get. We will answer
your request as soon as possible.
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Click
here to submit a formal support request.